Frequently Asked Questions

1. What is bagga?

bagga is an online store operated by WATCHES OF MIAMI LLC. Our business focuses on bags, watches, and everyday household products for customers in Europe and North America.

2. How do I place an order?

Select your products and any available options, add them to your cart, and proceed to checkout. Enter your delivery information and complete payment.

Please check your email address and shipping details carefully before placing your order.

3. What payment methods do you accept?

The payment methods available for your order are displayed at checkout.

4. Where do you ship?

We serve customers in Europe and North America. Delivery availability for your specific address is shown at checkout.

If you are unsure whether we can deliver to your location, please contact us before ordering.

5. When will my order be dispatched?

Orders are dispatched within 48 hours of payment confirmation.

6. How long does delivery take?

Estimated delivery is 5–8 days after dispatch. Actual delivery times may vary due to your location, carrier operations, customs processing, or local conditions.

7. How much does shipping cost?

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

8. How can I check my order status?

Email [email protected] with your order number. Our support team will help you check your order status and available shipment information.

9. Can I change my shipping address?

We will try to update the address before dispatch. Once your order has shipped, an address change may no longer be possible.

10. Can I cancel my order?

Please contact us promptly if you wish to cancel. We will try to stop your order before it ships.

If it has already been dispatched, you may request a return after delivery under our 30-day return policy.

11. What is your return policy?

We offer free returns and exchanges within 30 days of delivery.

For change-of-mind returns, items should be unused and returned with their original tags, accessories, and packaging where available. Please see our Return & Refund Policy for full details.

12. How do I request a return or exchange?

Email us with your order number, the item you wish to return or exchange, and your preferred resolution.

Our team will provide the correct return address and arrange a prepaid return method. Please do not send items back before contacting us.

13. Do I need to pay for return shipping?

No. We cover return shipping for returns and exchanges under our 30-day policy. We also do not charge a restocking fee.

14. How will I receive my refund?

Approved refunds are issued to your original payment method after your return has been received and checked.

The time needed for the refund to appear in your account depends on your bank or payment provider.

15. What if I receive a damaged or incorrect item?

Contact us with your order number and photos of the item and packaging, where possible. We will help arrange a replacement, exchange, or refund.

16. What should I do if my package is delayed or missing?

Contact our support team with your order number so we can investigate.

If tracking shows that the package was delivered, please check with household members, building reception, or the delivery location, then contact us if you still cannot find it.

17. Where can I find product details?

Product pages provide available information about materials, dimensions, features, and variations. If you need more information before purchasing, contact us for assistance.

18. How can I contact bagga?

Email: [email protected]
Phone: +1 (305) 476-7000

Company: WATCHES OF MIAMI LLC
Address: 8801 NW 15TH ST., DORAL, FL 33172, United States

For order-related questions, please include your order number so we can assist you more efficiently.

FAQ