Return & Refund Policy
At bagga, we want you to feel confident about your purchase. We offer free returns and exchanges within 30 days of delivery.
1. Return & Exchange Period
You can request a return or exchange within 30 days of receiving your order. To get started, contact us:
Email: [email protected]
Phone: +1 (305) 476-7000
Please provide your order number, the item you would like to return or exchange, and your preferred resolution.
2. Return Conditions
For change-of-mind returns, items should be unused and returned with their original tags, accessories, and packaging where available.
If an item arrives damaged, defective, or incorrect, please contact us with details and photos of the problem. The unused-item condition does not prevent you from reporting a fault discovered during reasonable inspection.
3. How to Return an Item
- Contact our support team within 30 days of delivery.
- Receive the return address and shipping instructions.
- Pack the item securely, including its accessories and your order details.
- Send the parcel using the prepaid return method arranged by our team.
Please contact us before sending any items. Our company address is not automatically the return address.
4. Free Returns & Exchanges
We cover return shipping costs for returns and exchanges under this policy. Our team will arrange a prepaid shipping label or another prepaid return method.
We do not charge a restocking fee.
5. Refunds
After receiving and checking your return, we will notify you of the outcome. Approved refunds will be sent to the original payment method.
The time it takes for the refund to appear in your account depends on your bank or payment provider.
If you have received a refund confirmation but the funds have not appeared, please check with your payment provider or contact us for assistance.
6. Exchanges
To request an exchange, tell us which replacement item or variation you would like. Exchanges are subject to availability.
If the requested replacement is unavailable, we will help you choose an alternative or arrange a refund.
7. Damaged, Defective, or Incorrect Items
Please contact us as soon as you discover an issue. Include your order number and, where possible, photos of the item and packaging.
We will help arrange a replacement, exchange, or refund without charging you return shipping costs.
8. Order Cancellations
Contact us as soon as possible if you need to cancel an order. We will try to cancel it before dispatch.
If your order has already shipped, you may request a return after delivery under our 30-day return policy.
This policy does not limit any mandatory consumer rights applicable to your purchase.
Contact Information
Store: bagga
Company: WATCHES OF MIAMI LLC
Email: [email protected]
Phone: +1 (305) 476-7000